帮助与支持
Support

通过 Apple 登录失败或一直转圈

确认网络可用并关闭可能拦截 Apple 服务的代理或 VPN，等待片刻后重试。若页面一直加载，请彻底关闭 Luvia 后重新打开；仍无法登录时，可在 iPhone“设置 → Apple 账户 → 使用 Apple 登录的 App”中确认 Luvia 仍获授权。

请勿向任何人提供 Apple 密码、验证码或身份令牌。

HRV、睡眠或其他健康数据没有显示

前往“健康 App → 头像 → App 和服务 → Luvia”，确认所需读取权限已开启。Apple Watch 或其他数据源需要先把记录同步到“健康”App；新用户也可能需要积累足够的个人历史，部分趋势才会出现。

情侣邀请码或共享状态异常

双方都应登录最新版 Luvia，并使用当前仍有效的邀请码完成绑定。绑定后，对方只能看到你在“隐私与分享”中明确允许的项目；关闭分享、解除绑定或网络暂时不可用时，对方可能看不到更新。

订阅、恢复购买与情侣共享 Pro

购买由 Apple 处理。请确认设备登录了购买时使用的 Apple 账户，然后在 Luvia 订阅页选择“恢复购买”。你也可以在 iPhone“设置 → Apple 账户 → 订阅”中查看或取消。

已绑定情侣中，一方的有效 Luvia Pro 经服务器验证后，另一方可获得共享的 App 内权益；Apple 订阅本身仍属于购买者。退款、到期、验证失败或解除绑定后，共享权益可能结束。

管理 Apple 订阅

通知没有出现或提醒较少

检查 iPhone“设置 → 通知 → Luvia”是否允许通知，并查看 App 内安静时段、每日上限和提醒偏好。Luvia 会限制重复提醒，避免把关心变成压力。

隐私请求与删除账号

HealthKit 权限可在 iPhone“设置”或“健康”App 中撤回；伴侣分享可在 Luvia“隐私与分享”中调整。删除账号请使用“设置 → 账号与安全 → 删除账号”。删除 Luvia 账号不会自动取消 Apple 订阅，如不再需要订阅，请另行在 Apple 账户中取消。

处理隐私请求前，我们可能需要在 App 内验证账号归属，但不会要求你的 Apple 密码或完整健康数据。详情见《隐私政策》。

Sign in with Apple fails or keeps loading

Check your connection and disable any VPN or proxy that may block Apple services, then try again. If loading does not end, fully close and reopen Luvia. You can also confirm that Luvia remains authorized under iPhone Settings → Apple Account → Sign in with Apple.

Never share your Apple password, verification code, or identity token.

HRV, sleep, or other health data is missing

Open Health → profile picture → Apps and Services → Luvia and confirm the required read permissions. Apple Watch or another source must first sync records into Health. New users may also need enough personal history before some trends appear.

Pairing code or shared status issues

Both people should sign in to the latest Luvia version and use a currently valid invite code. A partner sees only categories you allow in Privacy & Sharing. Updates may be unavailable after sharing is paused, pairing ends, or the network is temporarily unavailable.

Subscriptions, restore purchases, and shared Pro access

Apple handles purchases. Confirm the device uses the Apple Account that made the purchase, then select Restore Purchases on Luvia’s subscription screen. You can view or cancel a subscription under iPhone Settings → Apple Account → Subscriptions.

When one paired partner has an active Luvia Pro subscription verified by our server, the other may receive shared in-app access. The Apple subscription remains the purchaser’s. Shared access may end after expiration, refund, failed verification, or unpairing.

Manage Apple subscriptions

Notifications are missing or limited

Check iPhone Settings → Notifications → Luvia, then review quiet hours, daily limits, and notification preferences in the App. Luvia intentionally limits repeated reminders so care does not become pressure.

Privacy requests and account deletion

Revoke HealthKit access in iPhone Settings or Health, and change partner sharing in Luvia’s Privacy & Sharing settings. To delete the account, use Settings → Account & Security → Delete Account. Deleting a Luvia account does not cancel an Apple subscription; cancel it separately if needed.

We may verify account ownership inside the App before handling a privacy request, but we will never ask for your Apple password or complete health history. See our Privacy Policy.